Shipping policy

Shipping Policy & Insurance Information

Order Processing: All orders are processed and shipped within 1–3 business days. You will receive a shipment confirmation email containing your tracking number once your order has been dispatched.

Lost, Stolen, or Delayed Packages: Once your order has been handed over to the shipping carrier, 2iSUPPLY transfers all title and risk of loss to you. We are strictly not responsible for lost, stolen, misdelivered, delayed, or damaged packages once they are in the carrier's possession.

Shipping Insurance (Highly Recommended): Because we ship specialized, high-value materials, we strongly encourage you to protect your investment. You have the option to purchase shipping protection at checkout.

  • If you purchase shipping protection: Your protection fee includes mandatory signature confirmation upon delivery to ensure secure receipt. Your fee is used to insure your shipment through our carrier's insurance provider. 2iSUPPLY is not a party to the insurance claim, does not process, guarantee, or influence the outcome of any claim, and cannot intervene in the provider's decision. To file a claim, contact the shipper (USPS, UPS, or FedEx) with your order number and tracking number. Please report any issues to the carrier within 48 hours of delivery or expected delivery to ensure insurance eligibility.
  • If you decline shipping protection: You assume 100% of the risk. 2iSUPPLY will not issue refunds, offer store credit, or replace uninsured materials that are lost, stolen, or damaged by the shipping carrier.

International Shipping: Customers are entirely responsible for any customs fees, import duties, taxes, or delays associated with international shipping. If a package is returned to us due to unpaid customs fees or rejection at the border, the original shipping cost will not be refunded. If the package is abandoned or destroyed by customs due to your failure to pay duties, you forfeit the entire order cost.

Incorrect Addresses & Returns: If a package is returned to 2iSUPPLY due to an incorrect or undeliverable address provided by the customer, the customer is responsible for all associated return shipping costs and the cost of re-shipping the package.

Force Majeure: 2iSUPPLY is not responsible for shipping delays caused by events outside of our reasonable control, including but not limited to severe weather, natural disasters, or labor strikes.